This website is owned and operated by eFinance Home Loans Pty Ltd t/as eFinance Home Loans®, Suite 312 / 410 Elizabeth Street Surry Hills NSW 2010 (ACN: 120 784 607), which is referred to below as “eFinance Home Loans” or “we” or “us” or “Company” or “our.”
You agree that:
2. you will only access or use this website and transact business with us if you are at least 18 years old,
You agree that you will not use or attempt to use this website for any purpose other than conducting mortgage banking related business with eFinance Home Loans as a bona fide client of eFinance Home Loans; you may not use or attempt to use this website or any part of this site for any purpose:
1. that interferes with or induces a breach of the contractual relationships between eFinance Home Loans and its employees,
2. that is any way unlawful or prohibited, or that is harmful or destructive to anyone or their property,
3. that transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited Email, unsolicited commercial communications,
4. that transmits any harmful or disabling computer codes or viruses,
5. that harvests Email addresses from this site,
6. that transmits unsolicited Email to this site or to anyone whose Email address included the domain name under on this website,
7. that interferes with our network services;
8. that attempts to gain unauthorized access to our network services,
9. that suggests an express or implied affiliation with eFinance Home Loans or broker relationship with eFinance Home Loans (without the express written permission of eFinance Home Loans),
10. that impairs or limits our ability to operate this website or any other person’s ability to access and use this website, and/or
11. that uses any methods, means or devices to click on to this website or cause a visit to this website for the purpose of manipulating the results of any Internet search engine, or for any other purpose other than conducting mortgage banking related business with eFinance Home Loans as a bona fide client of eFinance Home Loans.
12. that unlawfully impersonates or otherwise misrepresents your affiliation with any person or entity;
13. that harms minors in any way, including, but not limited to, transmitting or uploading content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct;
14. that transmits or uploads pornographic, violent, obscene, sexually explicit, discriminatory, hateful, threatening, abusive, defamatory, offensive, harassing, or otherwise objectionable content or images;
15. that harms, threatens, harasses, abuses or intimidates another person in any way or involves images or content that depicts, promotes, encourages, indicates, advocates or tends to incite the commission of a crime or other unlawful activities;
16. that dilutes or depreciates the name and reputation of eFinance Home Loans or any of its affiliates;
17. that transmits or uploads any content or images that infringes any third party’s intellectual property rights or infringes any third party’s right of privacy; or
18. that unlawfully transmits or uploads any confidential, proprietary or trade secret information.
ACCESS TO THIS WEBSITE
eFinance Home Loans reserves the right at all times, in its sole discretion and without notice to you, to deny your access to and use of this website.
USE OF THIS WEBSITE
You agree and acknowledge that you have the sole responsibility and liability for your use of this website and for providing or obtaining, and for maintaining, all of the hardware, software, electrical power, telecommunications, Internet services, and other products or services necessary or desirable for you to access and use this website.
INTELLECTUAL PROPERTY RIGHTS
The following marks appearing on this website, including, but not limited to: EFINANCE HOME LOANS®; EFINANCE GROUP™️ ; EFINANCE COMMERCIAL™️ ; EFINANCE PROPERTY SERVICES™️ ; EFINANCE PROPERTY™️ ; EFINANCE WEALTH™️ ; EFINANCE EQUIPMENT™️ ; EFINANCE COMMERCIAL™️ ; EFINANCE BOOKKEEPING™️ ; EFINANCE CAPITAL™️ ; IFINANCE HOME LOANS® and the respective logos, Intellectual property, emblems, slogans, phrase, graphic symbol, colours and designs are trademarks and/or service marks of eFinance Home Loans Pty Ltd and eFinance Property Services Pty Ltd.
– “EFINANCE HOME LOANS – Diversity, Lifestyle, Security – MAKE IT HAPPEN®” is a registered Australian Trademark under eFinance Home Loans Pty Ltd, and is part of EFINANCE GROUP OF COMPANIES in Australia.
– “IFINANCE HOME LOANS®” is a registered Australian Trademark under eFinance Property Services Pty Ltd, and is part of EFINANCE GROUP OF COMPANIES in Australia.
– “EFINANCE HOME LOANS – Diversity, Lifestyle, Security – MAKE IT HAPPEN®” is a registered US Trademark under eFinance Home Loans Pty Ltd, and is part of EFINANCE GROUP OF COMPANIES in Australia.
All other marks used on this website are the property of their respective owners.
Web Page Content: You acknowledge and agree that:
• all content, Web pages, source code, calculations, products, materials, data, information, text, screens, functionality, services, design, layout, screen interfaces, “look and feel”, and the operation of this website (collectively “Web Page Content”) are protected by various intellectual property laws, including, but not limited to, copyrights, patents, trade secrets, trademarks, and service marks; and
• all rights associated with the Web Page Content are owned by eFinance Group of Companies, its licensors, or content providers.
Furthermore, you acknowledge and agree that you do not acquire any ownership rights by downloading or viewing any Web Page Content. You further acknowledge and agree that you will not in any way copy, reproduce, publish, create derivative works from, perform, upload, post, distribute, transfer, transmit, modify, adapt, reverse engineer, frame in any Web page, or alter the appearance of any Web Page Content.
You may not use Web Page Content, domain names (in whole or in part), or Email addresses related to or derived from this website, nor any data, trademarks, functionality, service marks, trade names, brand names and/or logos contained within or derived from this website, for any purpose; meaning that you may not, among other prohibited uses, use any Web Page Content, domain names, Email addresses, data, trademarks, service marks, trade names, brand names and/or logos on or derived from this website:
• in or as any meta-tag or hidden text;
• in or as part of any contextual marketing directory, index, or triggering term;
• as content or advertising related to any other website including, but not limited to, comparative/informational websites; and/or
• as a variable or data element in any algorithm that causes another Internet browser to appear on, over, or at the same time as the Company’s website or controls the content of any other Internet browser window.
Not Responsible for links to other websites: For your convenience, this website may provide links to other websites on the World Wide Web. Unless expressly stated otherwise on this website, eFinance Home Loans does not endorse, approve, sponsor or control, and we are not in any way responsible for, any of the content, services, calculations, information, products or materials available at or through any websites to which this website may provide a link. By using this website you acknowledge and agree that eFinance Home Loans will not be responsible or liable to you or any other person for any damages or claims that might result from your use of such content, services, calculation, information, products or materials.
No Advertising / No Links. eFinance Home Loans does not permit third-party advertising on this website. Except with the written permission of eFinance Home Loans, you agree that you will not create links from any website or Web page to this website or any Web page within this website.
REVISIONS AND MODIFICATIONS
You understand and acknowledge that eFinance Home Loans controls and operates this website from within Australia. This website provides information regarding services and products that are made available in Australia only. We make no representation that the services or products about which information may be provided on this website will be available (a) anywhere outside of Australia or (b) in every state within Australia. You acknowledge and agree that you are responsible for compliance with all federal, state and local laws applicable to your access to and use of this website.
USER IDs AND PASSWORDS
Certain areas or features of this website may be restricted to users who have obtained a user identification and password by completing a registration process described on this website. Please be sure to protect and maintain the confidentiality of any user identification, password or other identifying information you may obtain in connection with your use of this website. You agree to notify eFinance Home Loans immediately if you believe your user identification, password or other identifying information has been lost, stolen or otherwise compromised. You also acknowledge and agree that you are solely responsible for all damages or claims that may arise from any access to or use of this website by any person to whom you have provided your user identification, password or other identifying information, or by any person who has obtained such information from you, including, but not limited to, any access to or use of this website that may occur after you have notified us that your user identification, password or other identifying information has been lost, stolen or otherwise compromised.
For information on how eFinance Home Loans uses and protects the personal information that you may provide through this website: CLICK HERE
The web page content on or available through this website is provided “as is” and without warranties of any kind, either express or implied. to the fullest extent permissible under applicable law, eFinance Home Loans disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. eFinance Home Loans makes no representation or warranty regarding the web page content or its use thereof. The web page content on or available through this website could include inaccuracies or typographical errors and could become inaccurate because of developments occurring after their respective dates of preparation or publication. eFinance Home Loans has no obligation to maintain the currency or accuracy of any web page content on or available through this website.
You acknowledge and agree that eFinance Home Loans is not, and shall not be, responsible for the results of any defects that may exist in this website or its operation. as to the operation of this website, eFinance Home Loans expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. eFinance Home Loans makes no representation or warranty that (a) the operation of this website will meet your or any other user’s suitability requirements; (b) access to the website will be uninterrupted, timely, secure, or free of errors, viruses or other harmful components; or (c) any defects in this website will be corrected. You agree that you, and not eFinance Home Loans, will bear the entire cost of all servicing, repair, correction or restoration that may be necessary for your data, software programs or computer equipment because of any viruses, errors or other problems you may have as a result of using or visiting this website.
LIMITATION OF LIABILITY
You agree that under no circumstances will eFinance Home Loans or eFinance Group of Companies be liable to you or any other person or entity for any damages or injury, including any direct, special, incidental, consequential or punitive damages or any damages or injury caused by error, inaccuracy, omission, interruption, defect, failure of performance, delay in operation or transmission, telecommunications failure or computer virus or other problem, that may result from the use of, or the inability to use, this website or the web page content on or available through this website, whether in an action alleging breach of contract, negligence or any other cause of action, or arising out of or in connection with the use or performance of any web page content on or available through this website. you agree that eFinance Home Loans shall not be liable even if we or our authorized representatives have been advised of the possibility of such damages.
Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. accordingly, some of the above limitations or exclusions may not apply to you. however, in no event shall eFinance Home Loans’ total liability to you for damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, in accessing or using this website of web page content thereon.
COMMUNICATIONS WITH COMPANY
Time Sensitive Instructions: When communicating with us through this website, PC-talk, chat or via Email, do not use the website, PC-talk, chat or Email to communicate any time-sensitive instructions that are in any way related to or affect your loan, loan application or settlements (such as interest rates locks, cancellation of a loan approval application, rescissions, or the like). Such instructions may not be honoured. All transactions conducted on this website, PC-talk, chat or via Email, must be confirmed in writing by the individual lenders to be accepted and will not be binding upon eFinance Home Loans.
Loan Approvals: All loan approvals, pre-qualifications, pre-approvals, rate locks, deposit and refund agreements, and the like, are only made by the individual lenders in writing. Approvals, pre-qualifications and pre-approvals are conditional in accordance with these terms except as be specifically provided for in writing signed by the individual lenders and not eFinance Home Loans.
Credit Reports: By applying for credit, you are authorizing eFinance Home Loans to obtain a copy of your credit report. As a result, a “soft” inquiry may appear on your credit report. A soft inquiry will not negatively affect your credit score as it will be listed as a ‘subscriber’ enquiry. If you authorise eFinance Home Loans to submit a finance application on your behalf, this will result in a ‘hard’ inquiry and will appear on your credit report. A hard inquiry will negatively affect your credit score.
E-Signature: General communications through this website, PC-talk, chat or via Email are not intended by us to constitute either an electronic record or an electronic signature, or to constitute any agreement by the sender to conduct a transaction by electronic means, unless a specific statement to the contrary is included in the message and specific e-signature procedures are employed. However, your assent to a “click to accept” button or box is binding upon you.
Recording & Monitoring of Communications: Your communications with us via the website, PC-talk, chat Email, and telephone may be recorded or monitored and by using such communications methods you are consenting to the recording or monitoring of the same.
CONTACT METHODS AND OPT-OUT
By submitting your contact request for a loan product, you are consenting to be contacted by one or more Licensed Mortgage Brokers from eFinance Home Loans, and by our lender partners by telephone (on a recorded line), automated calling, pre-recorded calling, text message, email, fax, telephone or any means, even if you have opted in to the National Do Not Call List, any state equivalent Do Not Call List or the internal Do Not Call List of any company. You understand that the Affiliates and Lending Partners may maintain the information you submitted to us even if you decide not to use their services. In the event you no longer want to receive communications from an Affiliate or Lending Partner, you agree to notify the Affiliate or Lending Partner directly. You can opt-out of various contact methods.
APPLICATION OF ADDITIONAL TERMS
AGREEMENT TO PROVIDE ACCURATE INFORMATION
In making a loan inquiry, application or in entering into any other transaction or request for information on this website, you agree to provide accurate, true, current, and complete information upon which eFinance Home Loans may rely.
YOUR COOPERATION NEEDED
eFinance Home Loans generally begins processing your application (which may include ordering a valuation, credit report, title commitment and other necessary items) upon the submission of a full and complete application. If you submit an application, you agree to cooperate in the application process (including submitting all required documentation in a timely manner) and if needed, to obtain information eFinance Home Loans may need from third parties such as your bank, employer, current mortgage company, etc. In addition, you agree to notify eFinance Home Loans of any changes in any information submitted in relation with your application.
While eFinance Home Loans will use all of its reasonable efforts to have your application fully processed and settled on or before any applicable rate lock expiration date (if any) and/or anticipated settlement date, some process are not under our control. For instance, eFinance Home Loans cannot be responsible for delays in loan approval or settlement due to: the untimely receipt of an acceptable valuation; the untimely receipt of required documentation; your existing home not selling; matters disclosed by a title commitment or survey or valuation; any other matters beyond eFinance Home Loans’ reasonable control.
DEPOSIT / REFUND POLICY
When you submit a loan application, eFinance Home Loans will begin to process your application and, as a result, will advance on your behalf costs for certain third-party expenses. If you do not fully cooperate in or complete the application process (including submitting all required documentation in a timely manner), choose to withdraw your application, or choose not to settle the transaction for any reason, you may be required to pay for some or all of eFinance Home Loans third party costs. Please review your Credit Quote & Proposal agreement for details specific to your loan application.
eFinance Home Loans Pty Ltd trading as eFinance Home Loans®; eFinance Commercial™️; eFinance Equipment™️, is an Australian Credit Licensee – No. 393536 and is fully licensed under ASIC to operate a credit business.
At eFinance Home Loans we pride ourselves on the professional standards and conduct of our staff. In line with our promise to you, our team members are required to act in your interests at all times in their endeavour to provide you with the highest quality home loan service. If for any reason you are unsatisfied with the level of service provided we’d like to know about it and, furthermore, resolve your issue.
WHAT SHOULD YOU DO IF YOU ARE NOT SATISFIED
If you have a complaint about the home loan service provided to you, we will endeavour to resolve your complaint quickly and fairly. We ask that you take the following steps to assist us to do so:
1 Contact the mortgage consultant with whom you have been dealing.
2 If your complaint is not satisfactorily resolved within 14 business days, please lodge your complaint:
In writing to:
eFinance Home Loans
P.O. Box 943
Strawberry Hills NSW 2012
Phone: 02-9281 8001
Fax: 02-9281 8002
We aim to resolve the majority of complaints within five business days. If your complaint will take longer to resolve, we will update you progressively.
3 If you still do not receive a satisfactory outcome, you have the right to contact the Credit & Investments Ombudsman (CIO), an independent external dispute resolution service of which eFinance Home Loans is a member. Contact details are listed below:
Credit & Investments Ombudsman (CIO)
PO Box A252
South Sydney NSW 1235
Phone: 1800 138 422
eFinance Home Loans is committed to protecting copyrights and expects you to do the same. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under Australian copyright law. If you believe in good faith that any material used or displayed on the eFinance Home Loans website infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. If you believe that any material on www.efinancehomeloans.com.au infringes a copyright, or any valid intellectual property right, please provide the following information to eFinance Home Loans’ DMCA Agent.
A physical or electronic signature that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on www.efinancehomeloans.com.au are intended to be covered by a single notification, a complete list of such works and details or descriptions as to their locations within the Website;
eFinance Home Loans Pty Ltd reserves exclusive rights regarding the website webpage content and is protected under Copyright© Law of Australia.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please provide this information to eFinance Home Loans’ DMCA Agent, who can be reached as follows:
eFinance Home Loans
Attn: Legal Team
Mail: PO Box 943 Strawberry Hills NSW 2012
By Email: email@example.com
Due to IT concerns, attachments cannot be accepted on notices sent via e-mail. Accordingly, any notification of infringement submitted electronically with an attachment will not be received or processed.
EQUAL OPPORTUNITY EMPLOYER
The Company is an equal opportunity employer. Any complaints or concerns about the Company’s employment practices may be directed to the Director of Human Resources at (+61) 02 92818001.